When disaster strikes involving major water or fire damage, homeowners may not know what to do first. Following the event, it is easy to begin cleaning up or relocating damaged property without considering the situation.
The best thing to do is to stay safe, take photos of the damage, and call in professionals if the damage is too much to handle by yourself. Smoke and soot can damage even areas that are not visibly burnt, and water will cause further hidden structural damage.
If you act in a systematic way, then further damage can be minimized, and the restoration process can be rendered more manageable.
Put Safety Before Cleanup
Check the safety of a damaged property before entering or cleaning. Electrical systems may have been compromised, floors may have been compromised, and there may have been slip hazards. Structures may become unstable, hot spots may be left, and the smoke or fumes may remain.
Never turn any electrical appliances on or off in an inundated space unless it has been tested to be safe. After the property is safe, take pictures and videos of the situation before any damaged items are removed or moved.
Water Mitigation
Dealing with water damage is critical because the water visible is just a part of the issue. Flooring, drywall, insulation, cabinetry, and other materials are susceptible to absorbing moisture, which can promote deterioration and microbial growth.
Professional water mitigation is about taking the necessary steps to prevent the source from causing further damage if possible, removing standing water, drying out areas, and finding moisture present but not apparent.
Identify Hidden Moisture
A key component of water damage restoration is figuring out where water has gone. Water can go behind walls and under floors, and leave dry surfaces that have water trapped underneath. Affected areas can be assessed using moisture meters or other specialized equipment by professionals.
This helps in the decision to either dry and preserve materials or remove them. By identifying and resolving moisture issues early, the chances for secondary damage are improved.
Fire Damage Restoration
Fire damage often does not end at the edge of the flames. Smoke and soot may permeate a home, adhering to walls, ceilings, furniture, fabrics, and ventilation.
Fire damage restoration is a more complicated process than just the removal of visibly burned materials. In some cases, restoration involves removal of soot, mitigation of odor, cleaning of items that were not destroyed, structural work, and restoration work to remove damage from the water used for extinguishing the fire.
Work With the Insurance Company
Notify your insurance company at an early stage of the process and request information on what the insurance company will require to proceed with the claim. Record any conversations, expenses, temporary housing, repairs, and damaged property.
Do not make any major and lasting repairs before the insurance company has a chance to record the loss unless it is necessary to prevent additional damage. Having clear records can help make communication with homeowners, insurers, and contractors easier.